degree apprentice Review
at Royal Mail Group
Degree Apprenticeship
Human Resources
London, UK
Review Submitted: April 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
Supporting the rollout and implementation of new HR policies across the organisation.
Helping ensure that employees are aware of HR policies, often through internal communications, training, or workshops.
Answering employee queries about policies, providing clarity, and ensuring compliance.
Working closely with other HR teams (such as recruitment, learning and development, employee relations, and more) to ensure a cohesive approach to HR practices.
To what extent do you enjoy your programme?
In addition to the hands-on experience in policy development, I’ve had the chance to broaden my skills and knowledge in other areas of the business. I’ve been invited to several networking events, where I’ve had the opportunity to connect with professionals from various departments, gaining a deeper understanding of how HR policies align with broader business objectives. These experiences have allowed me to form strong working relationships with colleagues and senior leaders alike.
Overall, these opportunities have been invaluable in enhancing both my professional network and my understanding of the organisation’s operations. I’m looking forward to continuing my development and contributing further as my apprenticeship progresses.
Skills Development
Have you learnt any new skills or developed existing skills?
Creating policy summaries, factsheets, and visual aids (infographics, flowcharts) for easy understanding.
Creating interactive, user-friendly HR policy documents with hyperlinks, FAQs, and visuals.
Designing engaging online documents that improve accessibility and employee engagement with policies.
Identifying issues with existing policies and proposing effective solutions.
Working with HR and legal teams to ensure policies are fair, clear, and legally sound.
Structure and Support
How well organised/structured is your programme?
Additionally, there has been a lack of defined timelines and clear communication around key aspects of the programme. For example:
Timeline clarity: It would be beneficial to have a clear, documented timeline outlining how the programme will run, including key milestones such as placement durations, expected completion and graduation dates.
Salary progression: While we were informed that there would be pay progression at the one-year mark, this was only confirmed after some negotiation, and it would have been helpful to have this outlined from the outset so apprentices have clarity on salary expectations and career progression. This means that the organisation will meet the expectations of their apprentices - (supports retention).
Role expectations and career progression: It would be helpful to have clear guidance on what level apprentices should aim for in terms of roles or departments by the end of the programme, and what opportunities might be available post-apprenticeship. While it has been fantastic to have the opportunity to preference which placement areas we would like to work in, this has led to some confusion within the cohort. Some apprentices did not receive the placement options they had preferred, which has created a sense of uncertainty. I believe this could be improved by having experienced professionals assess apprentices’ existing skills and identify any gaps. This would allow for placements to be more strategically aligned to help candidates broaden their knowledge and experience in areas where they need development, ensuring a more tailored and beneficial placement experience for everyone.
How much support do you receive from your employer?
How much support do you receive from your training provider when working towards your qualifications?
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
Recommendations & Advice
Would you recommend Royal Mail Group to a friend?
Why?
From my experience, RM provides a supportive environment where apprentices are given real responsibility and exposure to various aspects of the business. This allows us to gain hands-on experience that accelerates our learning and career progression. The opportunity to work with experienced professionals across different departments is invaluable, as it provides a broad understanding of how different areas of the business operate and how they align with HR practices.
Furthermore, RM’s commitment to continuous learning through networking events, professional development sessions, and exposure to senior leadership helps apprentices expand their knowledge and build strong relationships within the business. However, I think they do need to do some refining of their programmes and ask for feedback from the apprentices to ensure it is being actioned to suit future apprentices.