Service desk apprentice Review
at Node4
Level 3 Apprenticeship
Information Technology
Derby
Review Submitted: April 2025
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a 1st line service desk 24/7 apprentice, I perform troubleshooting for the companies customers suffering from IT incidents
To what extent do you enjoy your programme?
3/5
It is mostly enjoyable, as enjoyable as any job I have had.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes the company has done a fantastic job of training me in many skills
Structure and Support
How well organised/structured is your programme?
4/5
very clear and concise training program with clearly laid out plans and training.
How much support do you receive from your employer?
5/5
Plenty, the people in my team and those above have been very open in their support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
They offer it but it doesn't feel useful
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
They help prepare me for more than just the job but my future career, the training is for more than just my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes I have joined the steps club that competes in walking and keeping fit
Recommendations & Advice
Would you recommend Node4 to a friend?
Yes
Why?
They give you a career not just a job, that means a lot in the current job climate.
What tips or advice would you give to others applying to Node4?
Don't underestimate yourself and be honest, show your passion.
