travel agent Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Doncaster
Review Submitted: April 2025
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
In my role I will serve any customer who walks through the door and also on the phone, I will book holidays, take payments, check customers in for their flight, add any extras on and answer any general queries.
To what extent do you enjoy your programme?
3/5
I enjoy the programme however sometimes I get overwhelmed with balancing my job aswell as the work I need to do for my apprenticeship which includes doing both my assignments and my timelog.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt about the travel industry and key facts about destinations, I have also developed my social skills and my customer service.
Structure and Support
How well organised/structured is your programme?
3/5
I think the programme is well organised
How much support do you receive from your employer?
4/5
My employer gives me lots of support and motivates me to keep going with my work.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I get good support to achieve my qualifications
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
we have training events but these are mandatory
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
it is a good place to work with lots of benefits and people looking out for you
What tips or advice would you give to others applying to TUI UK & Ireland?
be confident and be yourself
