Service Desk Analyst Review
at Node4
Level 3 Apprenticeship
Customer Service
Derby
Review Submitted: April 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Supporting Customers with a range of IT related problems ranging from simple to complex, collaborating with other teams and higher ups, helping out other teams to maintain a friendly and efficient work environment, help out colleagues to keep a good standard of work.
To what extent do you enjoy your programme?
4/5
I really enjoy my programme as IT is also my personal hobby, it allows me to expand my horizons as well as meet new and interesting people
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned a lot about networking, mobile hardware, became more comfortable with windows systems and Microsoft services
Structure and Support
How well organised/structured is your programme?
4/5
My programme has been very well organised, it started with easy topics that eased you into the IT world before explaining and training you up on more complex topics.
How much support do you receive from your employer?
4/5
i receive however much support i request, whether it be something that 3rd line would deal with or out of personal interest
How much support do you receive from your training provider when working towards your qualifications?
4/5
i receive a lot of support and guidance to be as successful as i can be
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I believe that not only will it allow me to be better in my role but it will also allow me to excel and progress in the IT world
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I have set up football group within service desk and i'm currently trying to arrange this to be a weekly / bi-weekly session
Recommendations & Advice
Would you recommend Node4 to a friend?
Yes
Why?
the friendliness of the people working within this company makes every part worth it
What tips or advice would you give to others applying to Node4?
be yourself
