Council Tax Billing Officer Review

Item: Council Tax Billing Officer at Sandwell Council
Rating: 4.6
Author: Anonymous

at Sandwell Council

Level 3 Apprenticeship

Finance

Sandwell

Review Submitted: April 2025

Overall Rating

4.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

- update records based on information received
- contact customers for more information
- help my manager with tasks

To what extent do you enjoy your programme?

4/5

i enjoy it very much it has helped me greatly with growing in confidence

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

- developed communication skills with internal and external customers
- developed the skill of professionalism
- interpersonal and collaboration skills

Structure and Support

How well organised/structured is your programme?

5/5

very well organised and structured

How much support do you receive from your employer?

5/5

as much as i need, someone is always available for help whenever i need it

How much support do you receive from your training provider when working towards your qualifications?

5/5

a lot, they are always available on email or phone and we have regular meetings

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

it has helped me with attention to details and communication with customers

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

Staff have access to staff sporting sessions such as badminton, football, table tennis, Pilates and book club. There is an intranet page which details these activities. Staff also have access to the Hobby Health app which aims to provide information on hobby groups available within the council and link up staff with similar interests. There is a physical Wellbeing Hub in the council house, plus a My Wellbeing intranet page with details of support available.