Level 2 customer service practitioner Review
at Sandwell Council
Level 2 Apprenticeship
Customer Service
Smethwick
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answering phone calls, taking customer enquiries and ensuring I give excellent customer service. I manage mail, help out tutors to prep for their day and follow up with printing and organising tasks. I also have to input learners onto a data base and ensure data deadlines are met.
To what extent do you enjoy your programme?
5/5
I really enjoy my apprentice role, as I'm learning many skills and still earning an income. I love having so much support around me and this has really helped with settling me in. I look forward coming to work because I know I can learn something new everyday.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills and doing this has help increase and develop my communication/confidence skills.
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
I receive so much support from my employer and she always does her best to ensure I have enough time to complete my learning plan. She always answers any questions I have and supports me in all ways possible.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My learning coach really supports me and talks me through my learning plan. She is very responsive and is always willing to help me with any questions i have.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has eased me into a different work path way and gives me so much more knowledge.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
My work always have work do's- e.g. Christmas meals, leaving parties, team get together' s.
Recommendations & Advice
Would you recommend Sandwell Council to a friend?
Yes
Why?
Sandwell council is very welcoming and you feel a part of a team. You know you have always got extra support around you.
What tips or advice would you give to others applying to Sandwell Council?
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