Apprentice Customer Service Advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: March 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As part of my role, I take incoming calls and make outgoing calls. I support customers with their broadband/landline faults and queries. I also log my continuous professional development regularly.
To what extent do you enjoy your programme?
4/5
I really enjoy my apprenticeship as I get a lot out of it
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my communication skills, team working skills and initiative skills.
Structure and Support
How well organised/structured is your programme?
4/5
It is well organised by our apprenticeship coach as she regularly checks in with us to discuss progress
How much support do you receive from your employer?
5/5
I get as much support as required from my employer
How much support do you receive from your training provider when working towards your qualifications?
4/5
As much as I need as and when needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It will build me as a person
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
N/A
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
It is a supportive company with good incentives
What tips or advice would you give to others applying to PlusNet PLC?
To be yourself
