Administrative Officer Review

Item: Administrative Officer at Department for Work and Pensions
Rating: 3.8
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Customer Service

Plymouth

Review Submitted: March 2025

Overall Rating

3.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

3.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

I make decisions for clients and complete casework. I help to financial support children of separated families. I support and help clients by answering telephone calls.

To what extent do you enjoy your programme?

4/5

I do thoroughly enjoy my programme and I have learnt a lot of intriguing and interesting skills and I have gained knowledge in various areas relevant to my role.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have learnt leadership and teamworking skills, which have improved greatly. I have developed on my communication and critical thinking skills. I have also improved my problem-solving and digital skills. I also have a strong work ethic.

Structure and Support

How well organised/structured is your programme?

3/5

It is well organised and structured.

How much support do you receive from your employer?

4/5

I received a lot of support from my employer.

How much support do you receive from your training provider when working towards your qualifications?

3/5

I do receive support from my training provider and we have regular review meetings.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

The qualification that I will achieve will help me to access greater opportunities within my career and exceed. It will also help my confidence with delivering customer service.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

I did attend a social group named People Academy, which I found beneficial. My role does offer some extra-curricular activities.

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Yes

Why?

It is a good place to work and advance your career.

What tips or advice would you give to others applying to Department for Work and Pensions?

The role is very flexible and the work environment is very good. There is a lot of training provided and also colleagues are always happy to help. Team Leaders are also very supportive too.

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