Case Manager Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Bangor
Review Submitted: March 2025
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Case manager- dealing with online and telephone customers for Universal Credit. This includes answering queries, releasing payments etc.
To what extent do you enjoy your programme?
3/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes
Structure and Support
How well organised/structured is your programme?
4/5
How much support do you receive from your employer?
3/5
How much support do you receive from your training provider when working towards your qualifications?
3/5
Had to have different training providers during the course which caused some delay
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Ensures better customer service
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Good safe job within the civil service with a good pension scheme. Friendly, comforttable environment with a flexible working pattern.
What tips or advice would you give to others applying to Department for Work and Pensions?
Take part in the numerous training courses to ensure you provide the best customer experience. Be sure to treat your customers fairly. Be polite, courteous and friendly towards customers and within the office environment
Universal Credit Review agent
at Department for Work and Pensions
- Level 3 Apprenticeship
- Swindon, Wiltshire
-
4
Administration Officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Dudley, West Midlands
-
2.3
Executive Officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Pontypridd CF37 5YN, UK
-
4.4
Administrative officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Dudley, West Midlands
-
3.9
