Apprentice Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Ammanford / Rhydaman
Review Submitted: March 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
serving customers in the bureau for their travel money, selling dream holidays and sorting everything else out inbetween
To what extent do you enjoy your programme?
5/5
I enjoy the programme as it is different to what I have completed before or similar so that I am able to apply my knowledge and learn how TUI do things
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
developed my customer service skills further and up selling. learnt new skills in regards to the bureau and selling currency. I have knowledge of the tourism and travel industry as a whole having travelled myself and studying my diploma in 6th form in school but applying it to TUI has been different and exciting
Structure and Support
How well organised/structured is your programme?
5/5
thoroughly organised and look forward to my next call with my mentor Maria
How much support do you receive from your employer?
5/5
constant support from my team in store and everyone on trams as well its a positive community
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have only recently joined the programme but appreciate the support from the training provider thus far
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am glad I joined the company through the apprenticeship scheme as it has allowed me to learn and work at the same time and showcase my learnings and skills in my day to day role. without the support I wouldn't be able to provide the best I can without the knowledge from the course
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I have attended a new starter training day, team bondings within the store and looking forward to many more
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
TUI offer a range of jobs and stability as well as ensuring agent welfare and wellbeing as a priority.
What tips or advice would you give to others applying to TUI UK & Ireland?
Be yourself and showcase your best qualities as to what you can deliver best in the role
