Work Coach Review

Item: Work Coach at Department for Work and Pensions
Rating: 3.6
Author: Anonymous

at Department for Work and Pensions

Higher Level Apprenticeship

Customer Service

London

Review Submitted: March 2025

Overall Rating

3.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2.5/5 - Overview of Role

4/5 - Skills Development

3.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

I support customers to claim work related benefits and support them into employment. I speak to on average 20 customers a day helping them remove barriers to employment and support them to job search effectively in a largely digital world, and I match customers to suitable vacancies.

To what extent do you enjoy your programme?

2/5

The workshops are good but it is difficult to work in a fast paced environment and find the time to do the apprenticeship also. It is challenging at time to balance the two.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

We have an element of coaching training when we train to be work coaches but the apprenticeship has allowed me to develop more skills, learn more theories and I believe given me a good basis of how to coach individuals.

Structure and Support

How well organised/structured is your programme?

3/5

It is well structured - smart assessor has all the planned sessions and we upload our work to one system. I did feel that some of the sessions could be in a different order but that is my personal opinion.

How much support do you receive from your employer?

4/5

My line manager was supportive and allowed me to have a day to focus on the apprenticeship.

How much support do you receive from your training provider when working towards your qualifications?

3/5

My tutor is very supportive and is now giving hints and tips and reviewing my knowledge gap so that I can be more confident when it comes towards the end assessment.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

As a work coach I speak to people in all different situations and coaching them to understand limiting beliefs and to work towards a goal is important. We don't have much time with customers so it is not feasible to coach properly.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

I am the People Lead and have a team who organise social activities for the office. We are always looking for different ideas to get people networking together.

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Yes

Why?

It attracts people from different walks of life and they don't look at your CV and what you've done before. Their recruitment process allows people with different skills to apply and it's very diverse and not ageist.

What tips or advice would you give to others applying to Department for Work and Pensions?

Think about what transferrable skills you have and what impact that has had on the organisation where you worked. You need to demonstrate what you can bring to the organisation and have a good range of examples of where you made a difference.

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