MODERN APPRENTICE Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Edinburgh
Review Submitted: April 2025
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
serving customer going on calls booking holidays.
To what extent do you enjoy your programme?
4/5
booking holidays
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
customer service phone skills how to correctly write an email
Structure and Support
How well organised/structured is your programme?
4/5
no very structured at the minute as we have had some staffing issues i haven't had much time to get my work done.
How much support do you receive from your employer?
4/5
a good amount as possible as i said we are under staffed but we try
How much support do you receive from your training provider when working towards your qualifications?
2/5
a good amount as possible as i said we are under staffed but we try
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
i think this is a good way to start in travel as you don't just get thrown in the deep end you get to learn about what you need to know in your roll as a travel advisor.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
n/a
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
because it a good starting company
What tips or advice would you give to others applying to TUI UK & Ireland?
it is hard at fist but you get used to it but you just got to keep pushing through and it will all start coming together.
