Compliance & Service Centre manager Review
at Compass group
Higher Level Apprenticeship
Business Operations
London
Review Submitted: March 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Service Centre Management: Oversee the daily operations of the service centre, ensuring efficient workflow and seamless service delivery.
Subcontractor Management: Coordinate and manage subcontractors, including Linen, Pest Control, and Window Cleaning providers, to ensure compliance with service agreements and high standards of performance.
Medirest Contract Compliance: Monitor and manage all compliance aspects related to the Medirest contract at King’s College Hospital, including tracking and analyzing various monitoring results to ensure adherence to contractual obligations.
Subcontractor Management: Coordinate and manage subcontractors, including Linen, Pest Control, and Window Cleaning providers, to ensure compliance with service agreements and high standards of performance.
Medirest Contract Compliance: Monitor and manage all compliance aspects related to the Medirest contract at King’s College Hospital, including tracking and analyzing various monitoring results to ensure adherence to contractual obligations.
To what extent do you enjoy your programme?
5/5
I am thoroughly enjoying my Level 5 Management and Leadership programe as it has given me valuable insights into strategic decision-making, team management, and operational efficiency. The course has strengthened my leadership abilities, helping me apply theory to real-world situations, particularly in managing teams, subcontractors, and compliance processes.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Managing the service centre has strengthened my leadership and operational management abilities, while coordinating subcontractors has improved my negotiation and vendor management skills. Additionally, overseeing Medirest contract compliance has enhanced my attention to detail and understanding of regulatory requirements. As a Health & Safety champion, I have deepened my knowledge of workplace safety protocols and risk assessment procedures.
Structure and Support
How well organised/structured is your programme?
5/5
Overall, the programe is well-structured and provides a clear framework for developing management and leadership skills. The course content is comprehensive, covering key areas such as strategic planning, team leadership, and operational management. However, having to postpone my learning for personal reasons highlighted both the flexibility and challenges within the programe. While I appreciate the ability to pause and resume my studies, catching up has required careful time management and self-discipline. Despite this, the support from tutors and the structured modules have helped me stay on track and continue progressing effectively.
How much support do you receive from your employer?
5/5
My employer has been generally supportive of my studies, recognizing the value that the Level 5 Management and Leadership programe brings to my role. However, due to operational pressures, finding dedicated study time has sometimes been challenging. While there is an understanding of the importance of professional development, the demands of day-to-day responsibilities can make it difficult to allocate uninterrupted study time. That said, when possible, I have received encouragement and flexibility, which has helped me progress through the programe despite these challenges.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have received excellent support from my training provider while working towards my qualification. The guidance from both tutors Andrew and Hillary has been very helpful, providing clear explanations and constructive feedback on assignments.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The course has provided me with valuable insights into leadership, strategic planning, and operational management, which I have been able to apply in my day-to-day responsibilities. It has improved my decision-making skills, helped me manage subcontractors more effectively, and strengthened my ability to handle compliance and health & safety requirements. While balancing work and study has been challenging at times, the knowledge and skills gained have been directly beneficial to my role, making me more confident and efficient in my responsibilities.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No - not really At my workplace, there are some opportunities to get involved in extra-curricular activities, although they may be limited due to operational demands. There are occasional social events that allow colleagues to connect outside of work, helping to build stronger team relationships
Recommendations & Advice
Would you recommend Compass group to a friend?
Yes
Why?
I would recommend Compass Group UK & Ireland to a friend, especially for those looking for career growth in a dynamic and fast-paced environment. The company offers valuable opportunities to develop skills in management, leadership, and operations, with access to training and career progression pathways.
What tips or advice would you give to others applying to Compass group?
I would recommend:
Research the company – Understand its values, operations, and the specific role you're applying for. Compass is a large organization with various divisions, so knowing how your role fits in will help.
Be prepared for a fast-paced environment – The company operates in a dynamic setting, so strong organizational and time management skills are essential.
Show adaptability and resilience – Operational demands can be high, so being flexible and proactive will help you succeed.
Highlight customer service and teamwork skills – Whether working in management, catering, or support services, collaboration and service excellence are key.
Take advantage of training opportunities – Compass offers career development programs, so be open to learning and progressing within the company.
Research the company – Understand its values, operations, and the specific role you're applying for. Compass is a large organization with various divisions, so knowing how your role fits in will help.
Be prepared for a fast-paced environment – The company operates in a dynamic setting, so strong organizational and time management skills are essential.
Show adaptability and resilience – Operational demands can be high, so being flexible and proactive will help you succeed.
Highlight customer service and teamwork skills – Whether working in management, catering, or support services, collaboration and service excellence are key.
Take advantage of training opportunities – Compass offers career development programs, so be open to learning and progressing within the company.
