Travel consultant Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Castleford
Review Submitted: February 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Day to day - you deal with your own apprenticeship each week and choose when you do your work which is helpful if you are good at time management. You go in each day and start with tasks such as marketing,
To what extent do you enjoy your programme?
5/5
My assessor has made this apprenticeship amazing and stress free any problems she was more than happy to help in a timely manner
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Active listening, complaints handling, phone handling and customer service skills
Structure and Support
How well organised/structured is your programme?
3/5
The organisation is well organised to an extent as some part of the company don't work with other parts but once brought to attention to the company action is taken!
How much support do you receive from your employer?
5/5
My manager has pushed me a lot to progress along with colleges and my assessor.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support from people higher up than you as well as other apprentices
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have really taken each bit of the training into my days at my job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is if you want to do anything I did not.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
The company is great to work for the only downfall is the shift pattern due to often working long hours and over weekends meaning often having to use holiday days to get the weekend you want off
What tips or advice would you give to others applying to TUI UK & Ireland?
Make sure you are good with organisation, time management and work / life balance and be confident with it.
