customer service Review
at The AA
Level 2 Apprenticeship
Customer Service
West Midlands
Review Submitted: February 2025
Overall Rating
2.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
2.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Taking calls from people who are broken down and providing service for them.
To what extent do you enjoy your programme?
3/5
I enjoy it because it gives me an opportunities to explore different job roles within The business
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
The apprenticeship has developed my confidence and mummification skills
Structure and Support
How well organised/structured is your programme?
3/5
it is very organised because they give us 1 day a week to do our training
How much support do you receive from your employer?
3/5
We receive a huge amount of support for the job role and he apprenticeship. If we ever need help there is always someone who can help us.
How much support do you receive from your training provider when working towards your qualifications?
2/5
If we ever need help i can always email her a=for nay advice and we get months visits so catch up and the months work and how we are finding it
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
The training helps improve my customer skills and how i should be speaking and treating a customer.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
no
Recommendations & Advice
Would you recommend The AA to a friend?
Yes
Why?
It is a great company to help build your confidence, communication skills ,life skills and if has so many opportunities to better your self.
What tips or advice would you give to others applying to The AA?
Patience is an important thing to have when on the phones because you will get the angry customer and you must also be willing to progress
