customer support apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a customer support apprentice my role consists of receiving phone calls from my customers and making sure that their technical software issues are fixed for them.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme it is a really great experience where there is a lot of opportunity to be able to move to other areas also.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My software skills have definitely developed massively. I am very well trained now with computers and software and can support customers with the vast majority of their issues.
Structure and Support
How well organised/structured is your programme?
5/5
I think the organisation could be a little bit better as there are times where we have things added into our schedules without us even knowing and are expected to know that they are happening.
How much support do you receive from your employer?
5/5
I receive all of the support that i need from people like my manager. They are there to help me out whenever i need and do their best to make sure that my welfare is good.
How much support do you receive from your training provider when working towards your qualifications?
4/5
We receive a lot of support. However, i feel like in the apprenticeship work side of things it could be slightly better and there could be more options for us to receive support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think that it definitely helps me as you gain some great people skills and communication skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes we get our charity days during the year where we are allowed to take time as a team to help companies.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
I just really enjoy it. Lovely people, plenty of opportunity and everyone roots for you to do your best. Great environment to work in and i am proud to say i work here.
What tips or advice would you give to others applying to Sage (UK) Ltd?
I would say just be kind and respectful and make sure that you work hard. It goes a long way in here and you meet some very nice people and get some great opportunities by being so.
