Crew Trainer Review
at McDonald's
Level 3 Apprenticeship
Hospitality Management
Carlisle, UK
Review Submitted: May 2024
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a crew trainer at McDonalds, this includes supervising and leading areas and heavily supporting the management as well as undertaking a heavy role in the training development of the crew in our store, always keeping up to date with new procedures. I have to complete SOC's and E-learnings on crew on a daily basis and support all wherever I can.
To what extent do you enjoy your programme?
4/5
I really strongly enjoy my programme. I think the course is made up of equal parts and is highly informative and educational. The content is relevant and is definitely beneficial to a hospitality supervisor. My course is ever expanding my knowledge and helping me develop a new outlook on my job, coworkers and customers.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes. I have definitely learned new skills and developed my existing ones. I have gained so much confidence and self belief during my learning. The apprenticeship has given me such a new outlook on my day to day role and interactions with coworkers and customers. I have gained so much knowledge about operations and management responsibilities.
Structure and Support
How well organised/structured is your programme?
4/5
I 100% think that the content of the programme is well organised/ structured. With a gradual progression, it works incredibly to ensure that knowledge you require at the beginning of the programme is relevant in later units and everything coming together nicely.
How much support do you receive from your employer?
3/5
I receive the appropriate support from my employer. I always get the time I need.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I always receive the appropriate support from my mentor when learning and working towards my qualifications, all questions are answered and resources given.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I would definitely say that my day to day performance in my role has improves since starting my qualification. I have noticed a large difference in my confidence and abilities and knowledge.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
We do have a sports team- football, running fundraisers for RMHC.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
McDonalds gives flexible working hours to its staff, great day and working conditions. amazing opportunities in the job for promotion and education and you really make lifelong friends.
What tips or advice would you give to others applying to McDonald's?
I would say if you need extenuating circumstances met, be it availability, shift patterns, managers will help and don't be afraid to ask.
