reception Review
at Lifetime Training Group Limited
Level 2 Apprenticeship
Customer Service
Hammersmith, Greater London
Review Submitted: May 2024
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Greet visitors/ guests
Answer phone calls
Check them in
Answer questions throughout the guests' stay.
Admin tasks
Answer phone calls
Check them in
Answer questions throughout the guests' stay.
Admin tasks
To what extent do you enjoy your programme?
4/5
i enjoy expanding my knowledge of my work and discovering information i didn't know.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Have learnt the British values and what they stand for.
Learnt what the 7 -38 - 55 rule of commutation is and how that can affect the way i come across to guests.
I have learnt some trends that premier inn has both internal and external.
Learnt what the 7 -38 - 55 rule of commutation is and how that can affect the way i come across to guests.
I have learnt some trends that premier inn has both internal and external.
Structure and Support
How well organised/structured is your programme?
5/5
very well organised.
different tasks each month
different tasks each month
How much support do you receive from your employer?
4/5
i receive support when needed.
How much support do you receive from your training provider when working towards your qualifications?
4/5
i receive a good amount of support, when needed they offer a bit more support and know when to take a step back for my independent learning
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i feel like it helps ensure i am doing my job to the fullest
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend Lifetime Training Group Limited to a friend?
Yes
Why?
it is a good course and the support given is above par
What tips or advice would you give to others applying to Lifetime Training Group Limited?
n/a
Hospitality front of house
at Lifetime Training Group Limited
- Level 2 Apprenticeship
- Beighton, South Yorkshire
-
4.6
