Support Team Representative Review
at Enterprise Mobility
Level 2 Apprenticeship
Customer Service
Aldershot
Review Submitted: May 2024
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Taking calls from customers calling up about their claim and also receiving and typing up emails.
To what extent do you enjoy your programme?
3/5
It can sometimes have it's moments but at times can be enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt a lot more about claims and how to communicate in a professional manner.
Structure and Support
How well organised/structured is your programme?
4/5
It is laid out very well with how the work is given and reviewed
How much support do you receive from your employer?
3/5
i get a satisfactory amount of support whenever i am stuck on something
How much support do you receive from your training provider when working towards your qualifications?
4/5
Questions i ask are always answered well so i can build on what i have done
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
There are certain elements that definitely help me with my job role and has helped improve some factors
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are networking events outside of work
Recommendations & Advice
Would you recommend Enterprise Mobility to a friend?
Yes
Why?
They have been very helpful with the program i have been on and are very good when needing help internally
What tips or advice would you give to others applying to Enterprise Mobility?
Try to make a good impression but of course try not to act different
