European Outsource Manager Review
at Enterprise Mobility
Level 3 Apprenticeship
Customer Service
Aldershot
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Review and Control of Operational Customer Service Teams servicing UK, France and Germany
To what extent do you enjoy your programme?
5/5
Only 1 month in to date - initially I wondered how I was going to cope alongside a business job but Multiverse have worked hard with the Cohort to help.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes - The apprenticeship is regarding data usage which is already upskilling my Excel skills and leading me in new direction regarding future presentation of data
Structure and Support
How well organised/structured is your programme?
5/5
Very structured with regular group meetings and also with Coaches
How much support do you receive from your employer?
5/5
Very - this program was offered by the business. My manager support my time on this program and has already been in joint meetings with my Coach.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots - a structured program is in place to support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Reaching this qualification will 100% produce efficiencies in my role and enhance windows into the business
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes these exist within the business, however my division are generally home workers so this tends to be on line interaction.
Recommendations & Advice
Would you recommend Enterprise Mobility to a friend?
Yes
Why?
A great progressive company that promotes from within.
What tips or advice would you give to others applying to Enterprise Mobility?
Its not necessarily what you know, its how you communicate whilst listening and adapting at the same time.
