Support representative Review
at Enterprise Mobility
Level 3 Apprenticeship
Finance, Supply Chain Management, Customer Service
Aldershot
Review Submitted: May 2024
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
customer/ client contact- verbal and written communication.
managing tasks and passing information.
Create diaries for the handlers for different department.
Helping colleagues-new hires.
managing tasks and passing information.
Create diaries for the handlers for different department.
Helping colleagues-new hires.
To what extent do you enjoy your programme?
3/5
I enjoy it but we are not given enough time for our apprentice. 4 hours a week is nothing. I have gotten the chance of learning new skills within the role and have worked so far very smoothly into developing the existing skills as well.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
yes some but i was told i will gain experience for different departments as ive applied for a business admin apprenticeship but that just simply not been done.
Structure and Support
How well organised/structured is your programme?
2/5
It is not very organised as apprentice times change sometimes which can been quite tough to adapt however, you get used to it. being someone who is more focussed studying in a quite environment when the times change, then it's hard to get a room booked because, I didn't have much time to pre-book the hot offices and they are all full now.
How much support do you receive from your employer?
3/5
I have been supported well however, sometimes I did struggle a lot to finish some tasks on time due to my manager not being free.
How much support do you receive from your training provider when working towards your qualifications?
4/5
my training provider has been really helpful with the new syllabus. i can understand the tasks well and have gotten help from them through email and they are quick to respond. which helps me finish the tasks with great quality.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
my education does not align very much with the role i have been given in the company. As an admin i should have a basic knowledge of different departments in the DRU. However, i have been unable to have that experience, so far i have only worked in support.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
there are some events to go and join however, we do not get introduced to them very well and some of the meetings you can not attend due to work being very busy.
Recommendations & Advice
Would you recommend Enterprise Mobility to a friend?
Yes
Why?
I would recommend it here because, some staff have been really supporting and understanding towards me they have helped a lot with my work, apprentice and much more.
What tips or advice would you give to others applying to Enterprise Mobility?
- make your demands clear.
- good communication skills.
- do not bring work into your home life.
- balanced and healthy diet- HAVE BREAKFAST! it definitely has an effect on your day-to-day work life.
- good communication skills.
- do not bring work into your home life.
- balanced and healthy diet- HAVE BREAKFAST! it definitely has an effect on your day-to-day work life.
