1st Line Support Partner Review
at Baltic Apprenticeships
Level 3 Apprenticeship
Information Technology
Newcastle upon Tyne
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Undertaking Chats and Calls for a Service Desk within the IT department. Working on my tickets and understanding the colleagues issue supporting them and helping them with technical issues.
To what extent do you enjoy your programme?
5/5
It is very hands on, understanding how technology is used and how a company will use microsoft and other products to benefit the usage of a person.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned a more wider range of technical knowledge, understanding how to resolve issues with the knowledge gained.
Structure and Support
How well organised/structured is your programme?
5/5
very well structured, easy to access products and coaching staff
How much support do you receive from your employer?
5/5
My employer support me very well as they invest into building people to be the best they can be as a person.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is very supporting in my apprenticeship and the qualification i will gain
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification benefits my role as it will allow me to progress in my place of work and the job i undertake.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, my workplace provide an away day which iw where you can ask multiple questions and understand how us as a team are progressing for IS and Homegroup itself. They also provide nightly sessions from external companys to learn how it works.
Recommendations & Advice
Would you recommend Baltic Apprenticeships to a friend?
Yes
Why?
I would recommend Baltic as they are very Eager to developing myself and the other apprentices aswell as provide a friendly and understanding course.
What tips or advice would you give to others applying to Baltic Apprenticeships?
No Tips, Enjoy the Course.
