IT Support Technician Review
at Baltic Apprenticeships
Level 3 Apprenticeship
Information Technology
Liverpool
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a support technician for Brainboxes. We specialise in legacy devices for our customers. This includes our Ethernet to serial and network switches. I help our users with settings up their devices. troubleshooting issues with connecting to their PCs and networking issues with our devices.
To what extent do you enjoy your programme?
5/5
The programme was very enjoyable. Helped me so much throughout all my time with Baltic and the courses she led were brilliant in helping me achieve my distinction for my apprenticeship.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I've learnt so much more than my base knowledge and skills I had when I started. From troubleshooting methodology, networking, the differences between types of backups, and cloud computing. I could go on and on, but there were a lot of new things to learn and even things that I improved my knowledge on if I knew about them.
Structure and Support
How well organised/structured is your programme?
5/5
Everything was well organised in the programme. Information was easily accessible, and we always had reminders sent to us for important dates like hand-ins for assignments and important events.
How much support do you receive from your employer?
5/5
Brainboxes supported me all throughout the apprenticeship. I couldn't have done it without them. Any questions or help I needed, they were there to help in any way possible. Special shoutout to my manager!!
How much support do you receive from your training provider when working towards your qualifications?
5/5
Baltic gave so much support in working towards my qualification. Extra courses, revision notes for my EPA, practice sessions, and access to all the recordings of the sessions we took. I always feel like Baltic had my back during my apprenticeship.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It's made me more confident in my knowledge of IT. I'm always unsure of myself when it comes to a lot of things but achieving a distinction has shown me that I am capable in my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend Baltic Apprenticeships to a friend?
Yes
Why?
If you are looking for an apprenticeship, I feel you can't go wrong with Baltic. They go the extra mile to help you in any way they can.
What tips or advice would you give to others applying to Baltic Apprenticeships?
Checking their website is the best way to find the apprenticeship you're looking for with Baltic.
