Specialist Customer Service Advisor Review
at TUI UK & Ireland
Level 2 Apprenticeship
Customer Service
Swansea / Abertawe
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
amending and making bookings, taking payments, general holiday enquiries
To what extent do you enjoy your programme?
5/5
extremely enjoyable
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
computer skills are a lot better
Structure and Support
How well organised/structured is your programme?
5/5
very organised
How much support do you receive from your employer?
5/5
a huge amount, time off when required
How much support do you receive from your training provider when working towards your qualifications?
5/5
very good
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it enhances it rather than make it better due to more understanding on how contact centres work as a business
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there are regular interactive activities
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
its a great place to work - who doesnt love talking about holidays ??
What tips or advice would you give to others applying to TUI UK & Ireland?
Just do it, you wont regret it - loads of opportunities
