Apprentice retail travel advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Leeds
Review Submitted: April 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Some examples include:
- Assisting customers with bookings, enquiry's and any problems
- Assisting customers over the phone
- Administration work
- Updating window deals and brochures
- Contacting customers via phone call to follow up
- Assisting customers with bookings, enquiry's and any problems
- Assisting customers over the phone
- Administration work
- Updating window deals and brochures
- Contacting customers via phone call to follow up
To what extent do you enjoy your programme?
3/5
I enjoy completing simple day to day tasks and dealing with different situations everyday, as well as being given time to work on my apprenticeship at my own pace.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned new skills such as problem solving and time management and massively improved my communication skills.
Structure and Support
How well organised/structured is your programme?
3/5
I think the apprenticeship is structured well as you are responsible for your own development and can decide what pace you'd like to complete your assignments at.
How much support do you receive from your employer?
3/5
I receive a good amount of support from my employer by being provided training and time to complete work as well as staying up to date with any apprenticeship events.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive lots of support from my apprenticeship coach when completing my work or if I have any questions and I am constantly in touch with them.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification means I can spend more time learning and gaining experience, whilst having a permanent role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are lots of trainings and social events to attend
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
Lots of opportunities to learn and develop skills
What tips or advice would you give to others applying to TUI UK & Ireland?
Be yourself when applying and have lots of examples and case study's to your interview.
