Apprentice custoemr service advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: March 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Within my role I take calls regarding customer's technical issues. This may include issues with their broadband or landline. I'd use various systems to complete DPA with a customer, run line tests, check the customer's set up etc.
To what extent do you enjoy your programme?
3/5
For the most part the programme has been good, I have picked up various skills and had the opportunity to develop myself further however it has been stressful at times.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed many skills so far, a few being active listening, time management and communication.
Structure and Support
How well organised/structured is your programme?
3/5
I would say the organisation of my programme is okay
How much support do you receive from your employer?
4/5
I have receive a range of support from my employer some examples may be: Coaching sessions, Team meetings and 1 to 1 reviews covering updates, improvements and feedback.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I receive an okay amount of support from my training provider, some examples may be 12 week reviews and monthly reviews covering task information, feedback, task related questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Throughout the course, it has recapped my knowledge on health and safety, helped me learn more about my organisation and allowed me to make and reflect on my goals.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
At Plusnet, we have a few volunteering days each year. For example these can be used to participate in activities for charity.
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
Decent company to work for, brilliant staff and a nice working environment.
What tips or advice would you give to others applying to PlusNet PLC?
Resilience is key, the more you practice something, the easier it gets.
