Apprentice Service advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: March 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Good experience, lots of calls to do but decent wait times. Good training, rarely feel unhelped or stuck as lots of experienced people will provide help.
To what extent do you enjoy your programme?
3/5
Can be boring at times but still enjoyable long term.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
far better at providing good customer service
Structure and Support
How well organised/structured is your programme?
4/5
Plenty of time for apprentice work, plenty of help and well structured institution
How much support do you receive from your employer?
5/5
Plenty of support, great supervisor.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Plenty of support, my tutor is always there and ready to help with all matters apprenticeship I need help with.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Helps me understand certain roles and aspects to this company
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Not much if any that im aware of.
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
Its a good starting place to get to a higher role and they invest in us in our gradual improvement.
What tips or advice would you give to others applying to PlusNet PLC?
Listen during gradbay, use all tools including rescue live lens extensively.
