Customer Service advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: April 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Includes, taking inbound calls and resolving customers issues. If I am unable to resolve their issue I will then book an engineer.
To what extent do you enjoy your programme?
4/5
I really enjoy my apprenticeship and my trainser, Donna, is always there to support me.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I am now more confident and have developed skills in using CRM systems.
Structure and Support
How well organised/structured is your programme?
5/5
It is well organised
How much support do you receive from your employer?
5/5
I recieve all the support I need and more!
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive plenty of support and my questions are always answered.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
This has allowed me to reflect on things that have both gone well and what I need to improve on.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There isn't extra-curricular activities but there is a chance to get involved in volunteering.
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
Because the employee benefits are great and I feel fulfilled at my job here at PlusNet.
What tips or advice would you give to others applying to PlusNet PLC?
Be confident and be ready to expand your knowledge.
