Customer Service Advisor, Tech Support Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield, UK
Review Submitted: March 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role includes me speaking to customers daily and providing them with resolutions to a fault they may have whilst providing customer service.
To what extent do you enjoy your programme?
5/5
I really enjoy it! My apprenticeship coach is extremely helpful with any questions I may have she always there to offer support
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yeah one skill I have developed is my confidence has increased as sometimes I have to have difficult conversations with customers
Structure and Support
How well organised/structured is your programme?
5/5
It is well structured
How much support do you receive from your employer?
5/5
My team leader is always there to offer support and extra time to complete assignments if necessary
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my training provider who is always there to answer my questions
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
yes it makes me aware of the systems and tools in place within the company and what good customer service means
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
no
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
I love it here, and have made many friends
What tips or advice would you give to others applying to PlusNet PLC?
be confident
