Front Line Customer Service advisor Review
at DHL
Level 2 Apprenticeship
Customer Service
Derby
Review Submitted: March 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
dealing with customer queries either tracking shipment or following delivery request on shipment.Promoting DHL buisness opertunties for new customer to introduce them to new dhl services and products.
To what extent do you enjoy your programme?
5/5
I loved working for DHL as i believed they cared how my apprenticeship went .
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Computer based skills learning new programs CSV booking System Gemma Tracking system.
Soft phone skills building rapport through calls with customers .
Soft phone skills building rapport through calls with customers .
Structure and Support
How well organised/structured is your programme?
5/5
well organised i was arew of the work i needed to be completed and had reviesw with apprentice tutor regulally to discuss how it was going.
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend DHL to a friend?
Yes
Why?
AS they really cared and supported me whilst working for DHL.I got a six week inroduction involved in learning all the programs i needed to pefrom in my role and regually peformance reviews which supported me to progress well in my carrer at DHL.
What tips or advice would you give to others applying to DHL?
If you show enthusiam in the role and what to learn and show this DHL will go above and beyond to ensure you are sucessfull.
