Apprentice customer service advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: March 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a customer service advisor for a broadband company so my role entails taking calls from customers experiencing issues regarding their internet, and resolving the issue while on the phone if possible. If not possible then I am required to book customers an engineer to fix a fault.
To what extent do you enjoy your programme?
3/5
I enjoy the programme to some extent as it gives me an opportunity to enhance my knowledge on how to best provide customer service and make sure that the customers are happy with the service.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have developed my communication skills in both listening and understanding the points of others, as well as conveying my point in a better way than prior to starting the job.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is well organised as we have set tasks on a monthly basis that we can complete during our designated apprentice time. We get 6 hours of this apprentice time per week to get this work done in.
How much support do you receive from your employer?
4/5
I receive a lot of support from my employer as, as aforementioned, we get a designated 6 hours per week to complete any apprentice work we may have. On top of this, we also can have extra apprentice time if needed if we are falling behind on the work.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support from the training provider as I have monthly meetings with my training coach to recap the last months performance and get clarity of anything I may be unsure of. I can also contact my coach at any time through email if I need assistance.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
My qualification really helps me to perform better in my role as it gives me an opportunity to enhance my knowledge on how to best provide customer service and make sure that the customers are happy with the service.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are occasionally professional networking events hosted by Plusnet as well as by BT group as a whole. There are also volunteering opportunities that can be done through Plusnet.
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
They are a good employer to work for and provide any support needed, along with providing good perks and opportunities to progress within the company.
What tips or advice would you give to others applying to PlusNet PLC?
Be yourself and don't panic if something hasn't gone too well, such as a bad call. Take each call individually and don't bring any issues from previous calls into the next one.
