Customer service advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: March 2024
Overall Rating
3.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
2/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
taking inbound technical support calls
To what extent do you enjoy your programme?
2/5
I don't enjoy taking calls, but I like the people I work with
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
increased confidence speaking to people
Structure and Support
How well organised/structured is your programme?
4/5
There is good support and allotted time to complete apprenticeship work
How much support do you receive from your employer?
4/5
very good support from my line manager
How much support do you receive from your training provider when working towards your qualifications?
4/5
we have meetings every few weeks and i can message my coach for further support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
I understand a lot more about the laws and legislation surrounding my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There may be some volunteering opportunities to get involved with
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
No
Why?
Just because I wouldn't recommend call centre work to a friend
What tips or advice would you give to others applying to PlusNet PLC?
It'll be difficult at first, but if you can learn and endure speaking to people, you'll be fine
