Customer Service Advisor Review
at PlusNet PLC
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: March 2024
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I take calls from customers when they have issues with their broadband, landline or emails.
To what extent do you enjoy your programme?
4/5
I enjoy it a lot
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt how to use a multitude of systems and have developed a wider range of vocabulary
Structure and Support
How well organised/structured is your programme?
2/5
It could be better
How much support do you receive from your employer?
5/5
I receive a lot from my employer
How much support do you receive from your training provider when working towards your qualifications?
3/5
I receive a decent amount
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
It is mainly the employer side of things that help me with my role, not my provider.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
We have some but I do not attend them
Recommendations & Advice
Would you recommend PlusNet PLC to a friend?
Yes
Why?
Because the company is friendly and laid back.
What tips or advice would you give to others applying to PlusNet PLC?
Be yourself
