Deputy Retail Manager Review
at TUI UK & Ireland
Higher Level Apprenticeship
Retail Manager
Surrey
Review Submitted: March 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Opening/Closing the store, checking safe stock and till stock to ensure prepared for days trading. Setting up all staff members for their day, checking and investigating any customer complaints. Booking checking throughout the day, assisting staff with queries where needed and sales managing. Completing end of day banking and closing the shop.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my program, I enjoy the aspects of having workshops both instore, over teams and in person to vary the way I learn as well as getting to meet the other people on my course in the same role as me. My coach is extremely supportive and so I feel confident I am making the most of my course.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills during my course - the biggest skill I would say that has been developed is my emotional intelligence, especially regarding my people skills and how to approach different difficult conversations. I would also say I have developed my own confidence and understanding of my role too.
Structure and Support
How well organised/structured is your programme?
4/5
The programme itself is very organised, my coach always knows where I am with my work and what I need to do next. My in store organisation can sometimes have an effect on how much work I can do in certain time periods but the programme works around my busy stores timings and availability.
How much support do you receive from your employer?
5/5
The support from the learning and development team is good - my coach is amazing support and I can go to her at any time throughout the week and she is around to assist. My manager isn't always able to support as much as we run a high footfall, busy retail store however whenever I need help with an assignment she makes herself free to assist me.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I have support from my coach and the TUI L&D team frequently, we have catch ups, work shops, teams drop ins and communication on a locked team page often. I don't have involvements with the team who do the actual apprenticeship.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
100%! My management skills and approach has changed significantly since starting my learning and I have grown within my role but also within myself too. Its been a learning curve for me as a young adult and learnt so much.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have different networks that can be joined, and other groups you can join e.g. running and book clubs - although I am not part of one I have heard great things. One of my friends is in the LGBT+ group and took part in Manchester Pride on the TUI float from being part of it!
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
TUI has been my only employer since I first started over 5 years ago, I have grown so much as a person and have been a participant in 2 apprenticeship courses in my career and both have been so informative and allowed me to perform to the best of my ability. I love our values, our brand and the people I have met since joining.
What tips or advice would you give to others applying to TUI UK & Ireland?
Be yourself!! Be unique, and passionate - give it your all. Have a base knowledge for what we offer, but there's always so much to learn. Have a knowledge of computers already ideally as the systems can get confusing but that's what your colleagues and management are there for! You'll be great :)
