Customer Service Front Line Apprentice Review
at DHL
Level 2 Apprenticeship
Customer Service
Reading
Review Submitted: February 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role at DHL involves answering phone calls from customers and tracking their parcels
To what extent do you enjoy your programme?
5/5
I enjoy my program as I haven't worked for a parcel company before.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new skills which include how to track parcels for customers and how to transfer customers to the correct department
Structure and Support
How well organised/structured is your programme?
5/5
The office is well organized as the last person that leaves the office in a neat manner.
How much support do you receive from your employer?
5/5
I receive the best support that I can get from my employer.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive the best support that I can get from my training provider when working towards my qualification
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification helps me learn new stuff about the company that I work for and this helps me perform better in my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
At my work they offer colleagues to come together for Christmas party
Recommendations & Advice
Would you recommend DHL to a friend?
Yes
Why?
As it is the top logistic company and it is a worldwide company
What tips or advice would you give to others applying to DHL?
You would need to have great communication skills however if you don't then there are people at DHL that will help you learn
