specialist customer service advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Measham
Review Submitted: February 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I deal with after travel feedback that comes through to the directors office. I have to respond to customers within a 28 SLA timeframe - this would preferably be by telephone, on some occasions email. I follow our holiday guidelines and quality monitoring to provide best possible outcome for our customers.
To what extent do you enjoy your programme?
5/5
I really enjoy my apprenticeship. The support and my tutor are amazing. I have gained knowledge that will go with me throughout my career. I am now looking to take on another qualification as mine is approaching the end. I am always keen to finish my work and this is always done in advance.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed in my customer service since doing my apprenticeship, outlining the importance of customer service has been really beneficial. In particular, I have gained confidence and I am better at active listening to our customers so they feel like we understand and listen, this allows me to empathise.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is very well organised. We have a rota sent to us with our weekly rotation for each month - we usually get 6 months up front. We have a 121 with out tutor planned in once a month in advance but we can reach out any time. During our 121's we are provided with clear instructions on what we are to do by the next session.
How much support do you receive from your employer?
5/5
Lots of support is provided. 121's, direct contact with my tutor, feedback on assignments, resources, time put into our schedule to complete aswell if need be.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive consistent support from TUI, throughout my learning process. I have access to a wealth of resources and updates to my training, ensuring that I am continuously improving and staying current. If there are any challenges that arise, I can always reach out for assistance. I have the necessary support to progress towards my qualifications effectively.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualifications has significantly enhanced my performance in various tasks, including customer service. The additional knowledge and confidence gained through training has empowered me to handle a wider range of enquiries and interactions more effectively. This has equipped me with skills and expertise necessary to fulfil my role more efficiently and provide better assistance.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, we have wellbeing meetings where you can do yoga, step challenges, get financial guidance etc. We also have team meetings that are none work related where we can build our relationships outside of work.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
TUI is a great company to work for. They are passionate about development and provide you with some great perks as a thank you. They provide recognition when it is deserved and put lots of things in place to keep everyone engaged and happy at work.
What tips or advice would you give to others applying to TUI UK & Ireland?
GO FOR IT! Do your best, come prepared, follow STAR method when being interviewed , have strong examples and let your passion shine through.
