Customer Service Advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Swansea / Abertawe
Review Submitted: February 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a Customer Service Advisor working in Compliance for the After Travel Department. In this role my job is to review all cases submitted by the After Travel Team, to ensure that they are compliant in all areas as per guidelines. This involves confirming the investigations on the customers' complaint cases have been performed accurately and that the resolutions are correct.
To what extent do you enjoy your programme?
5/5
I appreciate the opportunity to continue my qualifications and continued education. I enjoy the focus the company gives us to be able to develop our personal development and increase our knowledge.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learned all the software programmes that are used to process cases, further developing my existing computer skills, improving communications with colleagues and management. Learning more about specific projects, data management and the responsibilities involved to ensure that we meet and exceed expectations for our team.
Structure and Support
How well organised/structured is your programme?
5/5
It seems to be well organised and structured to be able to work through each step as appropriate for each person in the programme.
How much support do you receive from your employer?
5/5
Great support and encouragement from my employer! Encouragement and support to give us all the time we need to be able to complete the programme and with extra assistance if we need it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Our training provider is within our own company and my tutor is very supportive as well as our Training Department.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
What I am learning from this training, has further developed my knowledge about my role and the day to day operations of my department and company. This knowledge is immensely helpful towards performing my role and supporting my team.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, we have regular Team events and Teams meetings to encourage morale and fun while at work. There are also social events that provide opportunities for employees to meet up and network within our organisation. Celebrating achievements of others and a great support network.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
TUI is a company that supports its employees to grow, improve skills and knowledge. The working environment is fair and consistent and provides great opportunities for advancement and broadening our skills.
What tips or advice would you give to others applying to TUI UK & Ireland?
Be yourself! Be honest about your goals and go for it.
