Customer Service frontline advisor Review
at DHL
Level 2 Apprenticeship
Customer Service
Castle Donington
Review Submitted: December 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Dealing with customers via email chat and phone call, helping my colleagues around me as well as attending 2 weekly PD sessions to get a catchup from our manager as to what the latest news is and how we are performing
To what extent do you enjoy your programme?
5/5
A lot, it is very fun, I enjoy the company and the people around me
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt the MCT channel, how to deliver presentation effectively
Structure and Support
How well organised/structured is your programme?
4/5
Nicely structured
How much support do you receive from your employer?
5/5
Alot, they help me out frequently and is always there for me
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot, they also help me out and make sure I am on track
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Makes me understand my role better and the importance I play, also helps me learn new skills for when dealing with customers in real life
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have Christmas party coming up, there's a DHL Got Heart event which is a charity event, round the year there are different events to participate in
Recommendations & Advice
Would you recommend DHL to a friend?
Yes
Why?
They look after the employess alot, great potentiall for climbing up the ranks
What tips or advice would you give to others applying to DHL?
Act professional and be yourself
