Customer service advisor apprentice Review
at DHL
Level 2 Apprenticeship
Customer Service
Castle Donington, Derby, UK
Review Submitted: October 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
speaking to customers and helping them book, track or investigate their parcel. Offer our services to one-time users (non account holders) and regular business users (account holders) to provide an excellent service.
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes, IT skills have been broadened being in this role, the apprenticeship has allowed me to ask/understand things about customer service that i'd not though about before
Structure and Support
How well organised/structured is your programme?
3/5
could do with more communication
How much support do you receive from your employer?
4/5
Lots of support from DHL
How much support do you receive from your training provider when working towards your qualifications?
3/5
More communication should be there
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Gives a better understanding
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
social activities and motivation is a big thing at DHL so there is always little contest or competition on
Recommendations & Advice
Would you recommend DHL to a friend?
Yes
Why?
Great company, cares for all employees, lots of opportunities, largest logistics company delivering to over 142+ countries
What tips or advice would you give to others applying to DHL?
be yourself, show willingness to help, empathy and engagement
