Travel advisor Review
at TUI UK & Ireland
Higher Level Apprenticeship
Logistics and Operations
Stockton-on-Tees
Review Submitted: June 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves assisting customers in planning and booking their travel experiences. On a day-to-day basis, I provide personalised advice, recommend destinations, and help customers choose the best holiday options based on their preferences and budget. I handle customer inquiries, make bookings, and ensure a smooth travel journey for each customer.
To what extent do you enjoy your programme?
4/5
Being able to help customers create their dream vacations and witnessing their excitement is incredibly rewarding. The travel industry is dynamic and ever-changing, providing me with new challenges and opportunities for growth. The supportive work environment and the passion for travel shared by my colleagues make the experience even more enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Working at TUI has provided me with valuable opportunities to learn and develop my skills as a travel advisor. I have gained extensive knowledge about popular travel destinations, accommodations, and transportation options. I have enhanced my customer service skills, including active listening, empathy, and problem-solving. Additionally, I have improved my sales and negotiation abilities, ensuring that customers receive the best value for their money.
Structure and Support
How well organised/structured is your programme?
4/5
The travel advisor programme at TUI is well organised and structured. The company provides comprehensive training to equip travel advisors with the necessary knowledge and skills. The programme covers various aspects such as destination knowledge, customer service, booking systems, and sales techniques. Regular updates and refresher courses ensure that travel advisors stay up-to-date with industry trends and best practices.
How much support do you receive from your employer?
5/5
I receive excellent support from my employer. The company values its travel advisors and provides a range of resources and tools to assist in delivering exceptional customer service. There is a support network of experienced colleagues and managers who offer guidance and advice when needed. TUI also provides access to the latest technology platforms and marketing materials to enhance productivity and customer satisfaction.
How much support do you receive from your training provider when working towards your qualifications?
5/5
TUI offers significant support from the training provider when working towards professional qualifications. The company encourages travel advisors to pursue relevant certifications and accreditations to enhance their expertise. The training provider offers specialised courses, workshops, and educational resources to further develop travel advisors' knowledge and skills.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualifications obtained through the training provider greatly contribute to my performance as a travel advisor at TUI. They provide a solid foundation in travel industry standards, customer service techniques, and product knowledge. The qualifications enhance my ability to provide accurate and tailored recommendations, handle customer inquiries efficiently, and address any travel-related issues that may arise. They also demonstrate my commitment to professionalism and continuous learning.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
TUI provides various extra-curricular activities for employees to get involved in. These may include team-building events, travel industry conferences, and networking opportunities. The company understands the importance of fostering a positive work culture and encourages travel advisors to participate in professional development activities and industry events to enhance their skills and expand their network.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
I would highly recommend TUI as an employer to a friend interested in a career as a travel advisor. The company offers a supportive and dynamic work environment, excellent training and development opportunities, and a strong brand reputation in the travel industry. TUI's commitment to delivering exceptional customer experiences and its wide range of travel offerings make it an ideal place for aspiring travel advisors.
What tips or advice would you give to others applying to TUI UK & Ireland?
When applying to TUI as a travel advisor, my advice would be to showcase your passion for travel, your excellent customer service skills, and your ability to provide personalized recommendations. Highlight your destination knowledge, sales abilities, and ability to handle various customer preferences and budgets. Demonstrate your enthusiasm for helping customers create unforgettable travel experiences and your ability to thrive in a fast-paced, customer-focused environment.
