Decision Maker Review

Item: Decision Maker at Department for Work and Pensions
Rating: 5
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Healthcare

Leeds

Review Submitted: May 2023

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Assessing customer's entitlements to benefits using current legislation, policy and procedures and making decisions based on their individual circumstances and awarding benefits where required.

To what extent do you enjoy your programme?

5/5

The Customer Service Level 3 apprenticeship has taught me things about the DWP that I did not know previously. This has helped me with my current role.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Learning new and developing existing skills including analysis of complex data and writing decisions with regard to standards and using new processes to meet management or business needs.

Structure and Support

How well organised/structured is your programme?

5/5

The Customer Service level 3 programme is structured and presented in a way that is easy to understand and progress is well managed by the team at Realise.

How much support do you receive from your employer?

5/5

I have less support than most given my experience in Customer Service prior to DWP but I have the support I need as and when it is required.

How much support do you receive from your training provider when working towards your qualifications?

5/5

My training and development officer at Realise is amazing and really does help me to understand what is required and when it is not as expected, she provides prompt feedback so that I can make amends if needed.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I have a better understanding of the DWP operationally and what makes it a complex place to work but also presents opportunities for me to learn more and to perform my role in the best way.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

I am involved in wellbeing team events that include preparing upcoming news or articles relating to the wellbeing of our team in Leeds Quarry House and links in with other colleagues in support of better social or professional networking.

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Yes

Why?

The DWP is a great place to work in terms of the support and additional investment the department and leadership make for each employee. The time and effort spent developing yourself and helping others also makes it a special place to work.

What tips or advice would you give to others applying to Department for Work and Pensions?

Dont give up at the first attempt and keep trying and make the applications or personal statements all about how you made a difference to someone else or improved a process or practice and not all about what you can do.

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