Customer Service Advisor Review
at DHL
Level 2 Apprenticeship
Business Operations
Derby
Review Submitted: May 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role in customer service means that my day entails making and receiving both phone calls and emails to and from customers.
To what extent do you enjoy your programme?
5/5
I enjoy this programme a lot. It has helped me out very much.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt how to better communicate with customers and how to keep calm when dealing with difficult customers
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised which makes it a lot easier for me.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer during my job and my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive lots of support and she always gets back to me when I need assistance.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me gain a better understanding of customer service and my job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are multiple extra curricular activities, such as DHL Euro Cup
Recommendations & Advice
Would you recommend DHL to a friend?
Yes
Why?
They are a great place to work and provide many opportunities to their staff.
What tips or advice would you give to others applying to DHL?
DHL offer a wide range of opportunities throughout customer services and give you a chance to move forward in your career
