Decision maker Review
at Department for Work and Pensions
Level 3 Apprenticeship
Business Operations
Bolton, Greater Manchester
Review Submitted: May 2023
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a decision maker on universal credit. I make decisions on housing and temporary absence cases, these decisions impact my customers financially. I use phone calls and journal messages to contact customers. Day to day I select new cases and complete them using relevant legislation.
To what extent do you enjoy your programme?
5/5
I am enjoying the apprenticeship so far. However it is challenging but that is also something I enjoy. I have received good support from the team at realise.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
During my apprenticeship so far I have developed a lot of skills. I have started to use new skills such as self analysation and reflection. I have also developed my current customer service skills through courses on the apprenticeship
Structure and Support
How well organised/structured is your programme?
5/5
It is well organised as I am set tasks for every few weeks and have regular meetings with my development officer and she is there to contact if I need to speak with her
How much support do you receive from your employer?
4/5
My employer is not too involved in my apprenticeship but they passed me over to the realise team and have been there if I need them.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my training provider and they are very understanding of my level of skill and help me to develop this further
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel as though it helps me meet a better customer service standard
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
We do not currently have any social activities however we are getting back to this post covid
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
They are a good work place that offer support when necessary
What tips or advice would you give to others applying to Department for Work and Pensions?
Use your skills to benefit you in interview processes
Universal Credit Review agent
at Department for Work and Pensions
- Level 3 Apprenticeship
- Swindon, Wiltshire
-
4
Administration Officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Dudley, West Midlands
-
2.3
Executive Officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Pontypridd CF37 5YN, UK
-
4.4
Administrative officer
at Department for Work and Pensions
- Level 3 Apprenticeship
- Dudley, West Midlands
-
3.9
