Shift manager Review
at McDonald's
Level 3 Apprenticeship
Hospitality Management
Crewe
Review Submitted: May 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am currently a shift manager at McDonald’s, this includes ensuring safety and security of the restaurant and staff members. Working towards targets and objectives. Cash management. Inventory management. First aid. Health and safety. Corrective coaching. Implementing new procedures. Setting standards. Boosting team morale. Working as a team. Professional working environment.
To what extent do you enjoy your programme?
5/5
I really enjoyed the freedom it gave me, I was given time to complete my work whilst I was at work which was really enjoyable. I had a lot of support and it really gave me that stepping stone to get to a higher position in my store. I really enjoyed it.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have definitely learnt a good few skills since completing my apprenticeship. I have gained knowledge about all of the different leadership styles, ways to communicate within a team. How to change my leadership style depending on the situation or the person I am dealing with, and I learnt a lot about the internal communications.
Structure and Support
How well organised/structured is your programme?
5/5
Really well structured. My mentor was brilliant, he was really communicative and always prepared. He let me know what to expect whilst completing my programme and also was really on the ball with making my appointments and meet ups that we had quite regularly. It was clear to me what was expected.
How much support do you receive from your employer?
5/5
The support I got from my employer was really good. I was allocated a shift a month to complete any of my outstanding work, I was also mentored through the programme by my senior manager who really checked in and supported me to get my way through the programme. Great support.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of training was given to me by the training provider. He was such a great mentor to me, he really got to know me on a personal level and knew how I worked. He was always just a phone call away if I was struggling.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has definitely given me that stepping stone that was required of me to reach the next point in my career. With the apprenticeship, I really gained valuable knowledge that I have still remembered and I still use to this day. I often refer back to certain points of it and remember.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We do sometimes have some social events and that I to reward the employees for excelling within the store. We often have a party, or even a day out with the whole of the store. This is nice as it ensures team building and friendship buildings, this really helps the team bond.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
McDonald’s is a really flexible and friendly place to work. The shifts are often really organised and the staff are really nice and respectful. It’s a place where you can really progress yourself and build on your career. I enjoy it as I get on with everyone and have made some friendships along the way.
What tips or advice would you give to others applying to McDonald's?
Be yourself, we want real people not robots. Customer service is always at the forefront of everything. We like personality, proactiveness, respect, and people with their head on their shoulders. Be customer focused, and objective headed. This will really help you with your application. But most importantly be yourself and smile.
