Customer Account Executive Review
at Unilever
Level 3 Apprenticeship
Marketing
Leatherhead
Review Submitted: May 2023
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Supported Dove’s Gradual Self-tan Strategy: Supported UK’s No.1 Gradual Self Tan 2023+ strategy worth €5.3M of UK Business.
Supported Dove Skincare Performance Data Analysis: Monthly Performance Reporting for Top 6 Retailers, UK&I Team & PLE’s.
Apprentice Onboarding Sub Team Lead: Organizing Onboarding and Induction Events for New Apprentices, Graduate, and Industrial Placement Students.
Supported Vaseline’s Innovation 2023+ Plan: Assisted in the execution and launch of Project Vienna; Vaseline’s yearly limited edition and first tube-format lip product for the brand.
Vaseline Expert Care Range Influencer Lead: Collaborated with External PR Agencies to create Influencer Content.
Simple TikTok Shop Launch: Community management of Simple’s TikTok account to boost engagement and reach prior to assisting on Unilever’s first ecommerce campaign through TikTok.
Supported Dove Skincare Performance Data Analysis: Monthly Performance Reporting for Top 6 Retailers, UK&I Team & PLE’s.
Apprentice Onboarding Sub Team Lead: Organizing Onboarding and Induction Events for New Apprentices, Graduate, and Industrial Placement Students.
Supported Vaseline’s Innovation 2023+ Plan: Assisted in the execution and launch of Project Vienna; Vaseline’s yearly limited edition and first tube-format lip product for the brand.
Vaseline Expert Care Range Influencer Lead: Collaborated with External PR Agencies to create Influencer Content.
Simple TikTok Shop Launch: Community management of Simple’s TikTok account to boost engagement and reach prior to assisting on Unilever’s first ecommerce campaign through TikTok.
To what extent do you enjoy your programme?
4/5
I'd really enjoyed my programme learning so many new skills, and even bonding and networking with my colleagues has helped me to land a permanent role at Unilever. The social aspect of Unilever has also been an amazing experience meeting other apprentices from Level 3, Level 4 etc, Grads and Industrial Placement students.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Apprentice Onboarding Assistant Lead: Led the on-boarding experience and training of new apprentices, industrial placement, and graduate students in Beauty & Wellbeing by leading training sessions, answering any questions and giving advice regarding key brand requirements.
Digital Commerce Content Creation Lead for Simple UKI: Involved briefing, creating, and approving any 7OA content across Dove. Worked with R&D partners to check the suitability of any claims used. Ensure all content is briefed, created and available for all retailers. Created 250+ Assets. Supported Simple’s Organic Content during Brand Trial.
AHC TikTok Launch: Community management of Simple’s TikTok account to boost engagement and reach prior to assisting on Unilever’s first ecommerce campaign through TikTok.
Exclusive SKU Management: Launched the Exclusive Range for a customer retailer.
Owner of Vaseline’s Budget and Finance: Day-to-day management to full UK&I Budget for Vaseline in accordance with financial deadlines.
Digital Commerce Content Creation Lead for Simple UKI: Involved briefing, creating, and approving any 7OA content across Dove. Worked with R&D partners to check the suitability of any claims used. Ensure all content is briefed, created and available for all retailers. Created 250+ Assets. Supported Simple’s Organic Content during Brand Trial.
AHC TikTok Launch: Community management of Simple’s TikTok account to boost engagement and reach prior to assisting on Unilever’s first ecommerce campaign through TikTok.
Exclusive SKU Management: Launched the Exclusive Range for a customer retailer.
Owner of Vaseline’s Budget and Finance: Day-to-day management to full UK&I Budget for Vaseline in accordance with financial deadlines.
Structure and Support
How well organised/structured is your programme?
4/5
The programme was very structured where the first year, I acted as a Marketing Assistant in Brand. After a year, I became a Junior Assistant Brand Manager for Dove & Vaseline Skincare. The modules of the apprenticeship were matched to the project that you were responsible and accountable for, therefore the structure was relevant.
How much support do you receive from your employer?
4/5
I received a lot of support from both Unilever, my mentor and my line manager, where Friday was my study day to complete my assignments and coursework. Due to my dyslexic, I was able to take slightly longer if needed to complete assignments and the business was very understanding of this. My line manager and my mentor both offered support and guidance with my coursework where needed, if there was a topic or module that I didn't understand.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The support from the course provider could have been more supportive in terms of available to respond to queries, such as specific module questions. It also became difficult as we would often have different coaches for catch-ups where it was difficult to build a relationship, due to the nature of seeing a different coach or tutor each time.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualification (or time spent studying with Multiverse) has defiantly helped me to understand how to use data, also my understanding of stakeholders, the role of different divisions or business units. It would have been much more useful if the course was tailed more towards the marketing function or had a CD rotation as it would have been more applicable in another department straight away.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I've taken part in many different social events such as Rounders and Netball Teams, Drinks in London, Team Away Days. I've also represented the business on a number of occasions to sixth form colleges, where I would be networking with students and other business professionals. The Great Walk, Christmas and Summer Party are all great networking and social events within' the business.
Recommendations & Advice
Would you recommend Unilever to a friend?
Yes
Why?
I have really enjoyed my time at Unilever where I have had the chance to be responsible for a number of the below projects, which have prepared me for further opportunities in the business.
Supported Dove’s Gradual Self-tan Strategy: Supported UK’s No.1 Gradual Self Tan 2023+ strategy worth €5.3M of UK Business.
Supported Dove Skincare Performance Data Analysis: Monthly Performance Reporting for Top 6 Retailers, UK&I Team & PLE’s.
Apprentice Onboarding Sub Team Lead: Organizing Onboarding and Induction Events for New Apprentices, Graduate, and Industrial Placement Students.
Supported Vaseline’s Innovation 2023+ Plan: Assisted in the execution and launch of Project Vienna; Vaseline’s yearly limited edition and first tube-format lip product for the brand.
Vaseline Expert Care Range Influencer Lead: Collaborated with External PR Agencies to create Influencer Content.
Simple TikTok Shop Launch: Community management of Simple’s TikTok account to boost engagement and reach prior to assisting on Unilever’s first ecommerce campaign through TikTok.
Supported Dove’s Gradual Self-tan Strategy: Supported UK’s No.1 Gradual Self Tan 2023+ strategy worth €5.3M of UK Business.
Supported Dove Skincare Performance Data Analysis: Monthly Performance Reporting for Top 6 Retailers, UK&I Team & PLE’s.
Apprentice Onboarding Sub Team Lead: Organizing Onboarding and Induction Events for New Apprentices, Graduate, and Industrial Placement Students.
Supported Vaseline’s Innovation 2023+ Plan: Assisted in the execution and launch of Project Vienna; Vaseline’s yearly limited edition and first tube-format lip product for the brand.
Vaseline Expert Care Range Influencer Lead: Collaborated with External PR Agencies to create Influencer Content.
Simple TikTok Shop Launch: Community management of Simple’s TikTok account to boost engagement and reach prior to assisting on Unilever’s first ecommerce campaign through TikTok.
What tips or advice would you give to others applying to Unilever?
I would suggest to gain as much work experience as possible to ensure that you understand how business operates, such as being able to show strong personal skills alongside your academic qualifications. Also believe that being passionate in your interview and showing that you've got above and beyond to complete background research about the company will go a long way.
