Customer Service Apprentice Review

Item: Customer Service Apprentice at Sage (UK) Ltd
Rating: 4.7
Author: Anonymous

at Sage (UK) Ltd

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne

Review Submitted: May 2023

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

4/5 - Skills Development

4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

My role is to help Sage 50 Payroll Customer who ring through for support. My day to day basis is answering the phone, asking the customer's questions to help find out information to resolve their issues and provide them with a great service.

To what extent do you enjoy your programme?

5/5

For my program i enjoy it due i like finding out why issues happen or what has not be ticked or select for something to happen. I mostly enjoy finding out why something is wrong and fixing it.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

My IT skills before this job was abit weaken due to not using a computer for a while but while working for Sage this skill have been brought back up to to a good skill than developed even further due to working on the computer each day.

Structure and Support

How well organised/structured is your programme?

4/5

I would say the programme is structured quite well with everything having it own place and been easy to find once understanding the different areas of the program.

How much support do you receive from your employer?

5/5

I recieve quite a lot of support from my employer, having time offline to help learn or improve knowledge to better help our customers. Also, when struggling they will help find time so, that we can be supported to help improve even more.

How much support do you receive from your training provider when working towards your qualifications?

5/5

This is quite similar to the question before the support is great help with our trainning provider as when needing help with work for the qualifications they are easily able to answer any question that i have.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I feel that the qulification help quite a bit due to the fact that when doing the training we get a more in-depth look into certain knowledges which help with the job role.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

With work there are plenty of different extra-curricular such as parties so, that the company can enjoy time to relax and celebrate the hard work that we have done. Also, the has different communties that colleagues can join with silimar people.

Recommendations & Advice

Would you recommend Sage (UK) Ltd to a friend?

Yes

Why?

I believe that Sage is a great company to work for and has a lot of benefits to it also, if my friend did join than believe it wasn't for them. I believe the experince would have still been great for them.