SRFM shift manager Review
at McDonald's
Level 3 Apprenticeship
Hospitality Management, Marketing
Pontefract
Review Submitted: March 2025
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Running shifts, dealing with complaints, following PPE guide for employees, cleaning, stocking, checking sales and labour, serving, making products, following procedures and polices, dealing with complaints, providing gold quality standard service and products to customers, providing all values for all employees, giving feedback, providing training, helping other gain skills and knowledge
To what extent do you enjoy your programme?
3/5
Like learning a range of new skills and procedures
Better mindset, personnel growth, boost of confidence
Ability to act and speak to employees
Learning all the ins and outs of the business
Taking a deeper look into things I didn't know needed to happen for the business to even run efficiently
Better mindset, personnel growth, boost of confidence
Ability to act and speak to employees
Learning all the ins and outs of the business
Taking a deeper look into things I didn't know needed to happen for the business to even run efficiently
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learnt about policies procedures
Ways in which you act towards employees
How and why to talk to employees
How to ensure values, mission of company are achieved
Better look into profits and losses within business
Range of different theories of how to cut within workplace and how to deal with employees
Ways in which you act towards employees
How and why to talk to employees
How to ensure values, mission of company are achieved
Better look into profits and losses within business
Range of different theories of how to cut within workplace and how to deal with employees
Structure and Support
How well organised/structured is your programme?
4/5
Great that it is split into sections of each month learning all different topics
Monthly meeting and range of tests throughout knowing strengths and weaknesses
Knowing what steps are ahead and the steps towards end of point assessments
Each module has range of different information on to help complete efficiently
Monthly meeting and range of tests throughout knowing strengths and weaknesses
Knowing what steps are ahead and the steps towards end of point assessments
Each module has range of different information on to help complete efficiently
How much support do you receive from your employer?
3/5
Allow a full day to focus just on apprenticeship
Ability to have any files in the office to look at from the office to gain extra knowledge
Ability to ask for help in regards of most things
Ability to ask for any documents printed off such as p&l/sales reports easily
Ability to have any files in the office to look at from the office to gain extra knowledge
Ability to ask for help in regards of most things
Ability to ask for any documents printed off such as p&l/sales reports easily
How much support do you receive from your training provider when working towards your qualifications?
2/5
Help given whenever needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
.
What tips or advice would you give to others applying to McDonald's?
.
