Specialist customer service advisor Review
at TUI UK & Ireland
Level 3 Apprenticeship
Customer Service
Dysons Cl, Measham, Swadlincote DE12 7NP, UK
Review Submitted: May 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is to contact customer that have contacted the directors of TUI and try to turn a negative into a positive and retain customers and to avoid social media damage by having a quick response time.
To what extent do you enjoy your programme?
5/5
I enjoy the programme as we work in groups but then also alone - we get given plenty of information to help with the work expected and the guidelines for pass/distinction are clear - you work as hard as you want it.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt lots of new skills - how to deal with challenging customers, how to deal with sensitive complaints, I have alternative tasks in the team also for my own progression which I enjoy and have learnt new things - such as call listening for the team and marking calls.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised- we get given clear time scales and pre work shops and then a date for our workshop and a deadline for our post work.
How much support do you receive from your employer?
5/5
We get given time to do what we need to do to without asking and if we need more my manager is supportive and wants the progression for me as much as I do. My manager always asks how I’m getting on.
How much support do you receive from your training provider when working towards your qualifications?
5/5
We couldn’t ask for anymore support. If I have a query , I email and get a call within 5-10 minutes. We get regular emails to see how we are getting on too.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My role is customer service and I am doing a customer service apprenticeship so it is very relevant- this will only make me better and help others with the knowledge I have gained.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We are home workers but we do get power hours where we can do alternative work/training for an hour.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
I think TUI take our views into consideration and work on making it better for employee’s. TUI encourage progression and put a lot of time money and effort into making us better.
What tips or advice would you give to others applying to TUI UK & Ireland?
Set a goal, have a development plan in mind , share your thoughts with a manager so you can work towards where you need to be. Having your own plan keeps you on track.
