shift manager Review
at McDonald's
Higher Level Apprenticeship
Hospitality Management
Farnborough, Hampshire
Review Submitted: April 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to provide a friendly face to all my customers and staff, making them feel welcome. I make sure that everything is running efficiently and if there is a hiccup, I find the root cause and act on it before it becomes a bigger problem.
To what extent do you enjoy your programme?
5/5
The programme gives me the opportunity to move forward in my career and gain new and valuable insights into the world of hospitality and business. It is extremely rewarding as I always feel I have added to my knowledge and understanding. I would definitely recommend the program to other students.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
The amount of new skills that I have proclaimed within this role is incredible. I understand how the business side of the company runs and how if that doesn’t work the rest runs behind. I know how to deal with issues that if it wasn’t for my training, I would have never known how to handle them.
Structure and Support
How well organised/structured is your programme?
3/5
Very organised.
How much support do you receive from your employer?
2/5
A lot of support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider makes sure that we have one to one sessions on a regular basis. They help me further develop my training and understanding in the certain areas that I am struggling with.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am better able to inform my staff of how they need to act and preform to better themselves also. This added knowledge provides strength when I am doing certain tasks as it allows me to focus on what is important and best for the team and the company as a whole.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
N/A.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
The friendly atmosphere that the team provides to anyone, whether you are a new member, old, or young. Everyone is so incredibly inclusive and welcoming that you feel at home the second you step in. They are all so kind and the work ethic is really quite impeccable and inspiring.
What tips or advice would you give to others applying to McDonald's?
Always smile when working with customers. a smile can change someone’s day. it can make a customer feel seen. When you are settling in, there is so much to learn that it may feel overwhelming.
