specialist customer service advisor Review
at TUI UK & Ireland
Level 2 Apprenticeship
Marketing
Neath / Castell-nedd
Review Submitted: April 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I deal with third party flights. I fix problems, deal with cancelled or delayed flights and answer any kind of customer service queries, whilst having full knowledge of the processes and procedures in this department.
To what extent do you enjoy your programme?
5/5
I enjoy it because I am learning new things about this role as I have never done a call centre based role (my background is 15 years in hospitality and management).
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I feel I am using my organisational skills and am developing my skills to self manage my time.
Structure and Support
How well organised/structured is your programme?
5/5
Very structured and organised. My tutors keep me up to date on everything and are incredibly accommodating.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer and my team manager.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get an incredible amount of support. I attended college over 10 years ago in Neath, but I never got this much support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It 100% helps towards my role as it gives me a better understanding of how the company performs, and what is expected of me.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes, I think there may be, but I am not sure what they are. We do not have a sports team, but I have been out on two work dos in a year to socialise with my team members. We have discovery days where we can have a day off work to give back to charity.
Recommendations & Advice
Would you recommend TUI UK & Ireland to a friend?
Yes
Why?
Great company to work for, great support. Flexible hours that you can self manage. Great benefits and a great team working ethic. Very supportive colleagues.
What tips or advice would you give to others applying to TUI UK & Ireland?
It is difficult at the beginning as the 6 week training is an information overload, but it will all sink in eventually.
